Paperless. Automated. Affordable. Contact Us

Service Management

Streamline Services with Efficient Service Management

Organize service workflows, client requirements, documents, status updates, and related billing from one connected workspace for tax professionals.

Connected service workspace

  • 01OrdersRecurring and one-time work
  • 02DocumentsClient files in one place
  • 03StatusProgress shared with clients
  • 04BillingInvoices tied to the service

Built for tax-practice service work

Optimize your tax practice with a service management solution designed for tax professionals. From client onboarding and data collection to document management and task tracking, the workspace connects the elements of tax services so the firm can stay organized and keep client work moving.

Our Features

The four capabilities already published on this page, presented as one card family.

Time Savings

Automate routine processes to save time and reduce manual work, making it easier for customers to track their ongoing orders.

Billing and Invoicing

Streamline your billing and invoicing processes with an intuitive system, ensuring accurate and timely financial transactions for your services.

Billing

Real-Time Status

Provide clients with real-time updates on their orders and share progress. This helps improve customer satisfaction.

Comprehensive Reporting

Generate accurate and comprehensive reports for clients and internal use, thereby improving productivity.

Reports

How Service Management helps

The same service path already described on this page: onboard the client, collect what is needed, keep documents and tasks together, and bill from that work.

  1. 1
    Client onboarding

    Bring the client into the service workflow before the order moves ahead.

  2. 2
    Data collection

    Capture digital data from clients and reduce missing information before task execution.

  3. 3
    Documents and tasks

    Connect document management and task tracking with the service being delivered.

  4. 4
    Status and billing

    Share order progress with the client and invoice from the same service work.

Detailed capabilities

Every remaining capability from the current Service Management page, grouped by what it covers.

Service operations

  • Recurring Orders Use recurring order features to save time by automating orders and scaling the practice.
  • Efficient Data Collection Efficiently capture digital data from clients, eliminating missing information for seamless task execution.
  • Status Updates Keep clients updated in real time with instant updates and communication on their orders.

Client experience

  • Client Satisfaction Deliver services through an automated workflow and fewer manual errors, which helps improve customer satisfaction.
  • Centralized Documents Store documents for a customer in one repository so they stay accessible and reusable. Document Management
  • User-friendly Interface Use an interface that makes order data simple to access for people with different levels of technical experience.

Billing and service range

  • Streamlined Billing Generate professional invoices, track payment statuses, and manage billing details for clients. Billing
  • Personalized Forms Create personalized non-core service forms so orders collect accurate, relevant information.
  • Diversified Services 14 core services and more than 200 non-core services to make daily routine work easier and faster.

See Service Management in CA Cloud Desk

Walk through orders, documents, status updates, and billing on the practice workspace.

Book Demo